Privacy Policy
Last updated: December 11, 2024
Cloud Ark Technology Limited ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Notice outlines how we collect, use, and safeguard your information when you use our PDF tools, whether free or through a Pro subscription, available globally via our website.
Data Collection and Use
Free Tools
Our free tools are designed to operate entirely locally in your browser. We do not:
- Collect any personal information
- Store or transmit your documents to any remote servers
All data, including your uploaded files and generated outputs, remains on your device, ensuring the highest level of privacy and security.
Pro PDF Tools Subscription
To access Pro PDF Tools, we require limited personal information:
- Purchase Information: When you subscribe, we collect your email address for activation and customer support purposes
- Payment Information: Payments are processed securely by third-party payment processors, and we do not store your payment details
We do not collect usage data or monitor the activities conducted using our tools, even with a subscription.
Data Security
We prioritize your data privacy:
- All PDF operations are performed locally within your browser
- Your documents never leave your device
- Our no-registration policy for free tools eliminates unnecessary data collection
Subscription Management
Pro PDF Tools subscriptions are flexible and can be used on multiple devices without limits. To activate Pro features:
- Use your purchase email and activation key
- No account creation or additional information is required
Refund Policy
We offer a 7-day no-questions-asked refund policy. To request a refund, contact us at [email protected].
Offline Functionality
Once the webpage is fully loaded, all tools can be used without an internet connection. However, an internet connection is necessary for:
- Initial webpage loading
- Accessing Pro features
Children's Privacy
- Users aged 13 or older are permitted to use the service.
- Users must be at least 18 years old to engage in any payment-related activities on this platform, or with the consent and direct involvement of a parent or legal guardian.
Customer Support
Our customer support is available 24/7 to address any questions or concerns: [email protected]
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Notice periodically.
Contact Us
If you have any questions about this Privacy Notice or our practices, please contact us at:
- Email: [email protected]